Contact Us
Have a question, need help with your account, or want to reach the IdGenum team? Use the form below and select the topic that best matches your request so we can route it to the right team.
We generally aim to respond to support inquiries within two business days. Privacy, legal, billing, and security-related requests may follow different review timelines depending on the nature of the request and applicable legal requirements.
Choose a Topic
- General Support
- — Questions about your account, subscription, verification status, or use of the IdGenum platform.
- Billing & Subscriptions
- — Questions about charges, cancellations, refunds, or subscription changes.
- Privacy Requests
- — Requests to access, correct, delete, or obtain information about your personal data, or to withdraw biometric consent. For privacy matters, you may also contact privacy@idgenum.com.
- Legal Inquiries
- — Legal notices, rights-related questions, or other legal correspondence. For legal matters, you may also contact legal@idgenum.com.
- Security Concerns
- — If you believe your account or IdGenum service may have been affected by a security issue, please select Security so the request can be prioritized appropriately.
Contact form
Before You Submit
Please do not include passwords, full payment-card numbers, raw biometric data, or other highly sensitive information in the contact form.
If your request concerns a specific account, use the email address associated with your IdGenum account whenever possible.
Contact Information
IdGenum, LLC
Support: support@idgenum.com
Privacy: privacy@idgenum.com
Legal: legal@idgenum.com